the Los Feliz MedSpa: Los Angeles Botox | Laser Hair Removal Los Angeles | CA Medical Spa

FAQ

What is Care Credit?

We’re pleased to offer our patients the CareCredit® card, North America's leading patient payment program. The CareCredit card is just as easy to use as a regular credit card, but it’s designed specifically for your health and beauty needs. Best of all, CareCredit offers convenient payment plans and no hidden costs. You can even use your CareCredit card over and over for follow-up appointments.

What is your cancellation policy?

We require cancellations to be made with at least a 24 hour notice before the time of your scheduled appointment. We realize emergencies occur, however, we must cover our expenses. There will be a charge of $50 for cancellations of less than 24 hours notice. Appointments on Monday are required to be canceled by Saturday at 2 PM. By scheduling an appointment, you are agreeing to our cancellation policy. We thank you for your understanding.

What if I am running late for my appointment?

Your appointment time is reserved exclusively for you! If your arrival time is 15 minutes or later than your scheduled appointment, this may result in a shortened appointment. We reserve the right to reschedule your service.

What is your refund policy?

All sales are final. However, the Los Feliz MedSpa does have an exchange policy that gives you options in case the need arises. Should you wish to discontinue your treatment in the midst of a series, credit for the pro rata share of unused treatments at the discounted package price may be extended (the treatments that have already been provided will be charged at current single treatment price to calculate the credit) and this may be used to purchase other treatments (not products) offered by the Los Feliz MedSpa.